Overview
Return and Exchange Policy
Welcome to Hypernet. We are committed to providing high-quality services and aim to ensure customer satisfaction with our products and services. This policy outlines the terms and procedures for returns and exchanges to help you make the best decision.
1. Return Conditions
- Digital Products (e.g., themes or code snippets): Since digital products are downloadable, they are non-refundable except in special cases where there is a technical issue or if the product does not match the description provided on the website.
- Development Services: If the service does not meet the agreed-upon specifications, the customer can request adjustments to ensure that the service is delivered as agreed.
- Advertising Services: The cost of advertising services cannot be refunded once the campaign has started, except in cases where a technical issue prevented the campaign from running as planned.
2. Exchange Conditions
- Digital Products: Digital products may be exchanged for another product only if necessary, such as when it is incompatible with the required system or platform. The exchange request must be made within 7 days of purchase.
- Development Services: If the client is dissatisfied with the service provided, they may request free modifications within the agreed-upon limits.
- Advertising Services: Advertising services are customized to meet each client’s needs, and therefore cannot be exchanged. However, limited adjustments may be made during the campaign to improve performance based on the client’s requirements.
3. Procedures for Requesting a Return or Exchange
- Please contact our Customer Service team via [email or phone] and clearly state your request, along with the reason and any relevant documentation or evidence supporting your claim.
- Requests will be reviewed and responded to within 5 business days.
- If the return or exchange request is approved, the necessary action will be taken within 10 business days.
4. Refunds
- If the return request is approved, the refund will be processed using the original payment method within 7–14 business days.
- Service fees or payment processing fees may be deducted depending on the case.
5. General Terms and Conditions
- The website reserves the right to deny any return or exchange request that does not comply with the conditions stated above.
- Requests must be submitted within the specified period, and any requests made after the period has expired may not be considered.
- In cases of repeated, unjustified return or exchange requests, the website reserves the right to deny subsequent requests.
We strive to serve you in the best possible way and look forward to providing a positive experience for all our customers. Please contact us for any inquiries or assistance on the Following email
